Our service philosophy is simple – we consider everyone in the transaction to be our customer.

Of course the party we are moving the product for is our most important customer. We do whatever is necessary to remove problems and issues before they arise. We communicate the details to all parties so that common misunderstandings are eliminated before they can cause problems.

Then there’s the customers’ customer, either the receiving or the shipping party. We always want to represent you in the most professional manner possible when interacting on your behalf. Understanding the customers’ customer processes and procedures ensures that we enhance your very important business relationships.

Our carriers are our customers. Carrier dispatchers depend upon us to make certain the information we provide is accurate because they need to correctly instruct the driver. Incorrect or incomplete information can add hundreds of dollars to carrier and owner / operator costs.

Everyone at Lantrax knows that all of our customers, the shippers, receivers, purchasing agents, dispatchers, owner / operators and business owners, depend upon us for accurate, timely, complete information and pre-emptive procedures that eliminate costly errors.